17 Mar How To: Video Visiting with a Person in IDOC
We know it is sometimes hard to find information or help when setting up a new account to visit or communicate with a loved one in IDOC. Here is a little “helper” we put together that gives some basic information on how to video visit.
Go to https://ildoc.gtlvisitme.com to set up an account.
- Create an account by clicking the blue REGISTER TODAY button.
- You will be asked for personal info such as email and other contact information, personal identification, and then you can search for and add inmates to your list. Make sure you finish the process and receive a confirmation email.
- Register yourself first, then any children of members of your household.
Once you have an account, you can login and arrange visits 7 days in advance for up to 30 days depending on the facility.
As of today (3/17/20) at some facilities, visits are restricted to 15 minutes and cost $3.75. In most facilities, visits are 25 minutes for $6.25 or 55 minutes for $13.75.
To arrange a visit, go to the same website, https://ildoc.gtlvisitme.com/
See image below for what your home page should look like:
- Upcoming visits. This will be blank before you schedule your first visit.
- “My Inmates” lists only the people you are APPROVED to visit. You can click on “visit” next to any of those names to schedule your visit.
- “My Visitor Group” lists any children or household members you are approved to visit with
- At the bottom, in the area circled, you should also be able to select one of your inmate contacts to visit.
If you have any problem visiting, you may need to contact the facility to get help.
Here is the IDOC web page on video visitation, including their rules and guidelines.
IDOC: Video Visiting Tutorial – Parole IllinoisPosted at 01:16h, 29 March
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Selena FleenerPosted at 01:21h, 30 March
I’ve never received an email. Do you know what I should do next.
Alissa RiveraPosted at 16:42h, 31 March
Did you create an account? If you did and it’s not working, contact the specific facility. Please let me know if you still don’t have an answer after that.
Delores Wesley-ShakurPosted at 12:12h, 12 April
I registered and was informed that I would receive an email. Nothing has been received yet.
saprina phillipPosted at 01:47h, 27 February
I have a hp chrome book how can I download it to my laptop
Alissa RiveraPosted at 16:55h, 08 March
Hi – You should be able to follow these steps and use the video visiting system. If you have trouble, please email firstname.lastname@example.org.
Sander FlowerPosted at 01:55h, 18 April
The ID number that was given to me did not work on day if my visit so I couldn’t log in for my visit needless to say I was very disappointed.
Alissa RiveraPosted at 19:03h, 19 April
I am very sorry this happened. Did you figure out the problem/have you been able to try again?
Sandra L MueglerPosted at 19:27h, 25 May
I only have a cell phone I read that you must have a desk top do I need.to purchase one. Suggestions please
Mary McGuirePosted at 23:54h, 15 June
I missed a video because i dont have a timer counting down & didn’t see anywhere to click to start my video visit…i got visit scheduled & confirmed with conf code & visitor ID but cant find a timer counting down or how to enter my visit at scheduled time. PLEASE HELP ME!
Alissa RiveraPosted at 17:59h, 16 June
Hi Mary, Could you email email@example.com and explain the problem? Someone will get back to you.
Jane HooblerPosted at 00:08h, 04 July
I can’t figure out to set up visit with my grandson!
Alissa RiveraPosted at 20:35h, 06 July
Hi Jane, Could you email firstname.lastname@example.org and describe the problem you are having? We will try to help. Sorry you aren’t able to connect!
Tabitha MarzPosted at 06:09h, 09 February
I down loaded all the apps I have the visit scheduled but have no idea how to get into the actual visit. Please help me I’ve looked online it’s unclear I can’t find anything that explains. This gtl system is the worst. County had a much better visiting system. Anyways I don’t want to mess up my visit so please help!
Alissa RiveraPosted at 19:48h, 09 February
I’m so sorry to hear you are having trouble with this. Could you email email@example.com? We will try to help!
Sarah A BerryPosted at 02:09h, 12 March
Set up visit with grandson for 3/24 so what do I log on day of so I won’t miss out, do I go to same web site at the time of video visit, I am 70 yes old and don’t know how to work all this stuff and I can’t depend on son for help
Alissa RiveraPosted at 18:39h, 15 March
Hi Sarah, Could you email our Outreach Director Julie Anderson? She’s at firstname.lastname@example.org and can talk you through this process.
J LambPosted at 10:51h, 05 April
I have registered. My husband has been in idoc since Feb and still no visit! Status states, awaiting approval. The warden has signed off and approved his video visits yet we are still unable to schedule a visit on our end. Please help!
Alissa RiveraPosted at 17:07h, 05 April
Could you email email@example.com? Include any details you have; I am not sure we will be able to help, but we will try!
Denise lynann howellPosted at 13:32h, 04 December
I have wrote and got approval to video visit but can’t get it to work please help
Alissa RiveraPosted at 20:20h, 14 December
We replied today via email. Please email back if you still need assistance.
Joanne Maxine MarvellPosted at 03:35h, 21 December
Hi I’ve been approved on the system but it’s only offering “home visits” which I assume mean actually visiting the prison. I am in the UK so obviously not possible, can someone please assist with talking me through setting up a video visit please? Also, can video visits be done via a smart phone? Many thanks ☺
Alissa RiveraPosted at 01:21h, 04 January
Hello, Thank you for writing. Please find the steps for setting up a video visit here: https://www.restorejustice.org/how-to-video-visiting-with-a-person-in-idoc/
The IDOC website has more information, too. You should be able to visit on your phone. https://idoc.illinois.gov/facilities/visitationrules.html
If it is not working, you may need to contact your loved one’s facility.
Angela rayhornPosted at 07:38h, 04 March
So I tried doing a video visit I log on head of time I wait till the count down after that I click on the play it takes me to a black screen where I can see myself also on the top it says you been placed in the queue for an office to check you in please stand by so I wait and wait then all of sudden the visit is canceled what happen what should I do?
Alissa RiveraPosted at 17:24h, 06 March
Could you email firstname.lastname@example.org and we can try to give you some suggestions? Sorry that happened; that is very frustrating.